[Organization or product]: frequently asked questions
Replace the blue placeholders and delete the grey notes as you go. Use only questions people have really asked.
Owner | [Name or team that keeps the answers current] |
Last reviewed | [YYYY-MM-DD] |
Questions come from | [Support inbox, chat, site search, sales or onboarding calls] |
Next review | [A date, or the change that triggers one, such as new prices] |
This table is for your team. Delete it before you publish, or keep it in a separate document.
[One sentence: what this page covers] [Where to ask anything else, such as an email address]
Answer in the first sentence. Start with yes, no, a number or the action. Then give the detail and the reason in two or three sentences, and link to the full instructions or policy. One question per entry.
[Topic 1, in the reader's words, such as Booking]
Three to six topics in all. Put the most common question first in each one.
[Question, in the reader's words]
[Answer first: yes, no, a number or the action. Then the detail and a link]
[Question, in the reader's words]
[Answer first: yes, no, a number or the action. Then the detail and a link]
[Question, in the reader's words]
[Answer first: yes, no, a number or the action. Then the detail and a link]
See a filled-in topic
Classes
Do I need any experience? No. The six-week wheel course starts with centering clay, and most students throw a small bowl by week two.
Can I bring my own clay? No. We fire one stoneware clay so that everything in a kiln load matures at the same temperature; other clays can melt onto the kiln shelves. Clay is included in the course price.
Yes or no first, then the reason. The studio is invented.
[Topic 2, such as Payment and refunds]
[Question, in the reader's words]
[Answer first: yes, no, a number or the action. Then the detail and a link]
[Question, in the reader's words]
[Answer first: yes, no, a number or the action. Then the detail and a link]
[Question, in the reader's words]
[Answer first: yes, no, a number or the action. Then the detail and a link]
Put a number in every policy. “Up to 7 days before the first class” can be checked; “in good time” can't. When the policy changes, change the answer the same day.
[Topic 3, such as On the day]
[Question, in the reader's words]
[Answer first: yes, no, a number or the action. Then the detail and a link]
[Question, in the reader's words]
[Answer first: yes, no, a number or the action. Then the detail and a link]
Still have a question?
[Email address, phone number or form], [hours]. We reply within [time].
Updated [Month D, YYYY].
Before you publish
Every question came from a real reader, in their words
Each answer starts with yes, no, a number or the action
One question per entry, grouped under three to six topics
Prices, dates and policies match the rest of the site
Steps live on their own page, and the answer links to them
The page says how to ask a new question
The updated date is today's date