SOP: [Procedure name]

SOP ID

Version

Owner

Approved by

Effective

Next review

Purpose and scope

What this procedure achieves, and why it matters.

  • Applies to:

  • Does not cover:

  • When:

  • Time needed:

Roles and responsibilities

Role

Responsibility

Owner

Keeps this SOP current and approves changes to it

Definitions

Before you start

Safety and compliance

Rules that hold at every step.

Access, tools and conditions needed before step 1:

Procedure

Write each step for someone doing this for the first time: one action, starting with a verb, with the exact name of the button, field or file, and under it what they should see when it worked. Then watch a newcomer follow it without help, and fix every place they hesitate.

  1. Check:

  2. Check:

  3. Check:

  4. Check:

Done when:

See an example

1. Export last month's statement as CSV from the bank portal, under Accounts › Statements.
Check: the file name ends in the month, e.g. statement-2026-09.csv.

2. In Finance Hub, open Reconcile › Import and upload the file.
Check: the opening balance matches last month's closing balance.

3. If any line is still unmatched after Auto-match, follow Exceptions below. Otherwise, press Mark as reconciled.
Check: the month shows a green Reconciled tag.

Done when: the month is marked reconciled and the controller has been told in #finance.

Exceptions and escalation

If

Then

Contact

Anything not covered here

Stop and ask before improvising

The SOP owner

Records and related documents

  • Records kept:

  • Related documents:

Revision history

Version

Date

Author

Change

1.0

First issue